ContactContact
Privacy Policy

Privacy Policy

This Privacy Policy explains how Cycle Haven processes personal data in connection with its website and bicycle repair workshop services.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
01 · Collection

Data We Collect

We may collect identification and contact details, booking and service request information, bicycle intake details, repair preferences, payment and invoicing records, communication content, and technical data such as device and browser information. Where relevant, we also process information needed to assess the condition of a bicycle, prepare a quote, carry out servicing, and record the outcome of the work.

The categories of data collected depend on how a person uses the website, books services, or communicates with the workshop.
02 · Sources

How We Collect Data

We receive data when a user submits a contact or booking form, calls or emails the workshop, brings in a bicycle for service, or provides information during intake, inspection, approval, repair, collection, or payment. Some technical data is collected automatically when the website is used, including data needed to maintain security and basic functionality.

Information is obtained directly from users, from workshop interactions, and from basic technical logs generated by the site.
03 · Cookies

Types of Cookies

We may use strictly necessary cookies to support core functions, functional cookies to remember basic settings, and limited analytics cookies to understand site use and improve performance. Cookies may be session-based or persistent depending on their purpose.

The site uses only standard cookie categories needed for operation, measurement, and preference handling.
04 · Controls

Cookie Controls

Users may manage cookies through browser controls and, where available, site-level preference tools. Disabling certain cookies may affect form handling, session continuity, or other functions that support the website.

Cookie settings can usually be adjusted through the browser, and some cookies may be blocked or removed.

Contact for Privacy Matters

Privacy email
help@meteormanagersupply.click
Privacy phone
+596 697 64 57 43
Postal address
8 Rue Paul Langevin, 97228 Sainte-Luce
Privacy contact

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page
User Rights

Your Rights

Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, or objection to certain processing activities. Where a request cannot be fully granted, we will explain the reason in general terms.

Available rights depend on the applicable law and the nature of the processing.
Requests

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and confirm the request. We may ask for additional details where needed to verify identity, locate the data, or determine whether an exception applies.

Requests are handled through a verification process to protect personal data from unauthorized disclosure.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purposes described in this policy, including service administration, accounting, legal compliance, dispute handling, and security. When data is no longer needed, we delete it or anonymize it where appropriate, subject to any legal retention duty.

Retention periods depend on the type of record and the reason it was collected.
Policy Updates

Policy Updates

If we make material changes, we will take reasonable steps to make the revised policy available through the website or other appropriate notice channels. Continued use of the site after an update does not waive any rights available under applicable law.

We may revise this policy to reflect legal, technical, or operational changes, and the updated version will apply from its stated effective date.
GDPR

GDPR Overview

When GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for website administration, service handling, customer communication, and related operational needs.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area in connection with this website and our workshop services.
ReferencesEU compliance sources
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityEuropean Data Protection Board
This section is intended for individuals whose data is protected by the GDPR.

GDPR Rights

Where GDPR applies, individuals may have rights to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. Where processing is based on consent, that consent may be withdrawn for future processing without affecting prior lawful processing.

The rights described here apply subject to the conditions and exceptions set out in data protection law.
Processing purpose

Purposes of Processing

We use personal data to respond to inquiries, manage bookings, receive and assess bicycles for service, prepare quotes after inspection, carry out repairs and adjustments, record service progress, arrange collection, issue summaries or invoices, process payments, maintain business records, protect the website and workshop from misuse, and comply with legal obligations. We may also use limited technical data to improve site performance and reliability.

Processing is limited to the operational and legal purposes described below.
Sharing partners

Sharing with Service Providers

We may share personal data with service providers that help operate the website, manage communications, process payments, support record keeping, or provide related technical services. Any such sharing is limited to what is necessary for the service being performed and is subject to appropriate confidentiality and data handling obligations.

Operational recipients are limited to parties that need the data to support the workshop or website.
Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, tax or accounting obligations, or lawful requests from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure to public authorities is limited to situations where a legal duty or valid request applies.